POSSIBLE SHIPPING DELAYS DUE TO COVID-19

COVID-19 SHIPPING UPDATE

While we are as committed as ever to being a part of healthy and active lifestyles, we also understand that we are in unprecedented times. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping. Orders are processed Monday through Friday. Due to COVID-19 safety precautions in our warehouse, orders may take 10 days to receive. 

We are proud to offer Free Ground Shipping on all orders 

We offer the following resources for knowing the status of your order:

  • Order and Shipping Confirmation Emails: After placing an order you will receive an order confirmation by email, and once that order has shipped, you will receive a shipping confirmation email.
  • Customer Service: If you have questions regarding an order or a warranty claim, you can reach our Customer Service team at jeunessebeautycare@outlook.com. Please note that there may be delays in response times as we review your questions and evaluate current situations. We appreciate your patience during this time.

We hope that you remain safe and healthy during this time, and we encourage you to take extra precautions to safeguard your health and that of others. The Centers for Disease Control and Prevention and your local health authorities are the best resources for updates and answers to questions.

COVID-19 Response: A Letter from our CEO

The COVID-19 pandemic is a global health event unlike anything we have seen, and the situation is changing daily. For Jeunesse Beauty Care, our response has been grounded in our collective pursuit of healthy lifestyles and our vision to make positive impacts in everything that we do. This has resulted in 24/7 action from our leadership team to plan and respond to the needs of employees, customers and the communities in which we live.

Supporting Our Employees

Employees are the lifeblood of Jeunesse Beauty Care and we have gone to great lengths to keep them safe. For many in our organization, we issued work-from-home directives long before policymakers made it a requirement. For our employees whose essential functions are performed on-site and in-person, we have implemented a variety of protocols and responses to ensure their safety while meeting the needs of the critical customers we serve. We have created leave flexibility, increased wages, provided masks, gloves and other personal protective equipment, and reconfigured production lines and workflows to ensure proper social distancing.

Serving Our Customers

Worker safety and on-site cleanliness is not only the right thing to do, it’s an essential element of our business continuity. The federal Department of Homeland Security has identified many of the products and services provided by Jeunesse Beauty Care to meet the criteria of “essential critical infrastructure.” This designation means that we have an obligation to stay open and operational during the pandemic. Our organization takes pride in the role we play supporting our nation’s armed forces, law enforcement and other critical functions during this time of national crisis. This pride has driven our safety and wellness protocols and compliance and have allowed us to stay on track in serving the needs of so many critical sectors in our country.